Firstly, welcome! Thank you for getting this far. I genuinely hope you find our content interesting. I am not a natural writer, and being introverted you could imagine how many times I read, read and read again this blog to make it seem less insular. I truly wanted to put my own thoughts into a format to get people’s attention and interest.
The Sales Perception
Why is it when people talk about a sales person, your immediate thought is a car sales person or an insurance sales person or even a cold calling sales person?
Did your mind instantly flash to someone who looks like Del Boy, or one of the lads from Phonejacker? Yes? Unfortunately most people do….
It is no wonder that in a recent Gallup’s survey on honesty and ethical conduct of business professionals, the poll highlighted that insurance sales people and car sales people ranked at the bottom of the list (at least we came ahead of politicians, who in fact are just glorified sales people anyway). As a professional sales person, it is a real shame that sales people in general seem to be tarred with the same “car-sales-person” brush.
Whilst I am positive there are sales people out there that do look as cheesy as Del Boy, honestly, once you made the brave decision to say, buy a car or a few steak knives, did you end up actually finding Del Boy? Not many of you? Can’t remember, Nor me.
So with our reputation starting to mend, with our image beginning to change, what is next for the lowly sales person? My biggest concern due to the rise in laziness, is that instead of Del Boy, you now find sales people or the customer facing people chatting between themselves, totally oblivious to your presence. Even more frustratingly, sometimes in a totally different language. The only thing that I have encountered that topped these two fundamental sales flaws was a local shop on King Street, with no colleagues to chat too, they just stood just blankly staring at me wondering why I entered into their domain of solitude?
Result = high-tailed out of there? You bet…
When I am then brought in to rejuvenate, motivate and teach sales etiquette within these businesses, I find that staff either genuinely do not understand how truly vital the customer is to them keeping a job or they have no pride in the brand they are selling for.
I have often found that at the beating heart of the shop/store/outlet, unfortunately, the business owners are either too busy to focus, have lost their passion, can not relay their vision or just totally blind to the fact they are portraying a greater detrimental image to their customers than someone a little overzealous and eager to claim the sale.
At least a pushy salesperson often lands a sale.
Stay tuned, more to come in further posts…